Forward Deployed Engineer
About the role
About the Role We're seeking Founding Forward-Deployed Engineers (FDE) to serve as the technical face of the Company for a cohort of in-house legal teams post-sale, owning engagements from onboarding through adoption, expansion, and renewal. Our FDEs are fully ambidextrous: they sit on our Post-Sales team and they also meet or exceed the technical caliber of our core software engineers. Our Post-Sales team is relentlessly focused on customer outcomes, while our core engineers are relentlessly focused on executing the product roadmap. Sometimes those are the same thing - in a perfect world, our product roadmap would always be seamlessly aligned with what is needed for customer success. The reality is that often the two are not perfectly aligned, however. Discerning and navigating the difference - in real time on a customer call - is the essence of success in this role. This is not a sales role. This is a systems and outcomes role — owning how client readiness translates into strong adoption, retention, and expansion. You'll be a builder: designing programs, defining standards, and working directly with in-house legal teams to ensure early success and long-term scale. What You'll Do: Build software end-to-end that enables the success of our largest customers - understanding customer pain points, scoping product specs, and delivering high-quality solutions. Own a portfolio of accounts, establishing a strong foundation for long-term adoption and clear, measurable client outcomes from day one. Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization. Act as a trusted strategic advisor to legal and operational leaders — aligning the Company to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done. Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate customer feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy. Design, refine, and operationalize the Company's engagement playbook at scale. We're building this machine together — your ideas and execution won't just be welcomed, they'll be expected. What You Bring: You bring 4+ years of experience as a Forward Deployed Engineer, Full Stack Engineer, or a related role within a high-growth B2B SaaS environment, ideally in LegalTech. Alternatively, you'll bring nuanced, high ownership experience as a technical founder of your own startup. You have a demonstrated track record of entrepreneurship or of success in an unstructured environment - you're hungry, low ego, and generative. You have the empathy to understand what a customer is feeling and the emotional intelligence to know how to interact smoothly with them. You're comfortable owning senior stakeholder relationships, driving adoption, and delivering commercial outcomes in a fast-moving setting. As a bonus, you come from the world of law — but you've never been content with how things have always been done.
What we are looking for
- 4+ years of experince as a Forward Deployed Engineer, Full Stack Engineer, Customer Success Lead, or related role
- Worked at a FAANG or top-tier technology companies or high growth startups (VC funded Series A - C)
- Experience in a high-growth B2B SaaS environment
- Worked on relevant complex problems
- Prior work in legal tech or other regulated industries
- Familiarity with enterprise security and compliance (OAuth, SOC 2, GDPR)